Skoolaf Refund Policy

1. Introduction

At Skoolaf, we strive to ensure our users are satisfied with their learning experience. This Refund Policy outlines that all refund requests must be handled directly between the student and the instructor. Skoolaf does not manage refunds directly.

2. Instructors' Responsibility

2.1. Instructor's Refund Policy: Each instructor is responsible for setting and communicating their own refund policy. Students should review this policy before purchasing a course.

2.2. Handling Requests: Instructors must handle all refund requests in accordance with their policy. Students must contact the instructor directly for any refund requests.

3. Requesting a Refund

3.1. Contacting the Instructor: To request a refund, students must contact the instructor using the contact information provided or through the messaging system on the Skoolaf platform.

3.2. Required Information: Students should provide the following information when requesting a refund:

• Full name and email address used for the purchase
• Course title
• Purchase date
• Reason for the refund request

4. Refund Conditions

4.1. Time Frame: Instructors may set their own time frames for refund requests. Students must submit their request within the time specified by the instructor.

4.2. Eligibility Criteria: Instructors may establish specific criteria for refunds, such as the percentage of the course completed or access to course content.

5. Role of Skoolaf

5.1. Mediation: In the event of a dispute between a student and an instructor regarding a refund, Skoolaf may act as a mediator to help resolve the issue, but is not obligated to do so.

5.2. Non-Liability: Skoolaf is not responsible for instructors' refund policies or the handling of refund requests.

6. Changes to the Refund Policy

Skoolaf reserves the right to modify this Refund Policy at any time. Changes will be posted on our platform, and the effective date will be updated. It is your responsibility to review the Refund Policy regularly to stay informed of any changes.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact our support team at hi@skoolaf.com.